Questions, Answered
Everything owners usually ask before the first visit. Still curious? Call or message us anytime.
Most full grooms take 2–3 hours, including bath, drying, cut and finishing. Nail trims and ear cleanings are done in about 20 minutes. We text you the moment your pet is ready for pick-up.
Yes — nervous pets are our specialty. Our stylists are certified in fear-free handling, we schedule longer slots for anxious animals, and we will always tell you honestly if your pet needs a slower introduction visit first.
Just vaccination records and any notes about health issues, allergies or behavior. We provide everything else — shampoos, treats, towels and a calm environment.
Most dogs thrive on a 4–8 week cycle depending on coat type; cats usually need 2–4 sessions a year. Read our complete grooming-frequency guide or ask us for a personal schedule.
Never. Every pet is fluff-dried by hand with temperature-controlled dryers, and flat-faced breeds and seniors get extra airflow breaks throughout.
For everyone's safety, owners wait in our lounge rather than at the table — most pets actually settle faster without their humans in sight. We send photo updates so you never miss a moment.
Life happens — reschedule free of charge up to 24 hours before your slot. Late cancellations and no-shows are charged 50% so we can pay the groomer who held your table.
Yes. Our Basic ($49), Premium ($159) and Ultimate ($299) care plans bundle grooming with health services, and regulars save with every-6-week maintenance bookings. Ask at checkout or on the booking form.
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